πŸ”’ Last Updated: January 2026

Dh 88 Privacy Policy – Our full commitment to protecting your personal information

When you use dh 88, certain information is held by us. On this page, we're being fully transparent about what that information is, why it's collected, how it's used, and what rights you have.

Effective: 1 January 2026 GDPR-compliant Bengali Version Version 2.4

Our Commitment

Dh 88's 6 Core Principles of Data Protection

We believe your privacy is a fundamental right. That's why our data policy is built on these six core pillars.

256-bit SSL Encryption
All your data is secured with bank-grade 256-bit SSL encryption. From deposits to logins, every data transmission is encrypted.
Never Sold to Third Parties
dh 88 never sells your personal information to advertisers or third parties. Your data is used solely to provide you with our services.
Minimal Data Collection
We only collect what's necessary. We never ask for data we don't need. Less data means less risk.
Scheduled Data Deletion
After your account is closed, your data is deleted within the defined retention period, beyond what is legally required. Data is never held indefinitely.
Your Data, Your Control
You can request to view, correct, or delete your data at any time. Your data belongs to you.
Regular Security Reviews
Our security team conducts a full system audit every three months. Independent third-party security experts also perform annual penetration tests.

01Introduction and Scope

This Privacy Policy ("Policy") applies to the dh 88 platform and all associated services. It takes effect whenever you visit our website, download the app, or open an account.

At dh 88, we genuinely believe that protecting your privacy is our responsibility β€” not just to meet legal obligations, but to maintain a relationship of trust with you.

In simple terms: We only collect the information we need to serve you, and we keep it secure. Your data is never sold or used beyond what's necessary.

If anything in this policy is unclear, please reach out to our support team. We're ready to answer all your questions in Bengali.

02What Information We Collect

Dh 88 collects several types of information. Below is a detailed explanation of what is collected and why.

2.1 Identity Information

  • Full name and date of birth (for age verification and KYC)
  • National ID or passport number (for KYC verification)
  • Address (where required)

2.2 Contact Information

  • Mobile number (for account verification and notifications)
  • Email address (for account management and communication)

2.3 Financial Information

  • BKash, Nagad, or Rocket number (for transaction processing)
  • Transaction history (for legal and regulatory compliance)
  • Bank account details (for large withdrawals)

2.4 Usage & Activity Data

  • Time spent on specific games or markets on the platform
  • Betting type and amount
  • Login time, device, and location information
  • Records of customer support interactions

Financial details such as card numbers and passwords are never stored directly. All payment information is processed through secure payment gateways.

03How We Collect Information

Dh 88 collects information in several ways. The data flow process is outlined below:

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Directly from you

Information collected via registration forms, KYC submissions, support tickets, and profile updates.

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Automatically collected through your use of the platform

Information related to your browsing and betting activity, collected via cookies, log files, and analytics tools.

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From payment providers

Limited transaction details received from bKash, Nagad, or your bank for payment verification.

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From verification services

From authorized third-party KYC service providers for identity verification and compliance purposes.

04Why We Use Your Information

Dh 88 uses your information only for specific purposes, each with a clear legal basis β€” whether that's your consent, our legal obligations, or our legitimate business interests.

  • Account Creation & Management: Ensuring registration, login, and account security
  • Age & Identity Verification (KYC): Meeting the legal requirements of our international gaming license
  • Payment Processing: Processing deposits and withdrawals securely and accurately
  • Service improvement: Analysing your usage patterns to improve the platform
  • Fraud Prevention: Detecting unusual transactions to keep your account secure
  • Responsible Gaming: Identifying potentially problematic betting behaviour and providing timely support
  • Contact: Sending important updates, security notices, and customer support
  • Legal Compliance: Complying with Anti-Money Laundering (AML) & KYC regulations

05Who We Share Your Information With

Dh 88 never sells your data. However, limited information may be shared with specific parties under certain defined circumstances.

5.1 Who We May Share Your Information With

  • Payment Providers (bKash, Nagad, Rocket, Bank): Only the information necessary to verify and complete transactions
  • KYC Verification Services: Limited personal information for identity verification
  • Technology Infrastructure Providers: For cloud services and server management (under strict confidentiality agreements)
  • Law enforcement agencies: In the case of a legal order or regulatory directive

To be clear: Your information is never shared with advertisers, marketing agencies, or any unrelated third parties.

5.2 Third-Party Accountability

All third parties we share information with are bound by strict data processing agreements. They may only use your data for the specified purpose and are required to maintain their own security standards.

06Cookie Policy

Dh 88 uses cookies to enhance your experience. Cookies are small text files stored in your browser or on your device.

You can disable optional cookies through your browser settings. However, disabling required cookies may affect certain features of the platform.

07Data Retention Period

We do not retain your data indefinitely. Each category of information has a defined retention period.

  • Account Information: For the duration your account is active and up to 5 years after closure (as required by law)
  • Transaction Records: 7 years in accordance with international AML regulations
  • KYC documents: 5 years after the end of the relationship
  • Support contact: Deleted 2 years after last contact
  • Betting history: Up to 3 years after account closure
  • Marketing Preferences: Deleted immediately upon opt-out

Once the retention period expires, data is securely deleted or anonymized. Data is never held beyond its retention period.

08Your Rights

As a dh 88 member, you have the following rights regarding your data. To exercise any of these rights, please contact our support team.

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Right to Access Data
You may request to know and view what information we hold about you.
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Right to Rectification
You may request corrections to any inaccurate or incomplete information.
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Right to Erasure
You may request deletion of any data held beyond legal requirements.
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Right to Restrict Processing
In certain circumstances, you may request that we temporarily restrict the processing of your data.
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Right to Data Portability
You may request a copy of your data in a structured, portable format.
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Right to Object
You can opt out at any time to stop your data from being used for marketing purposes.

Upon receiving a rights request, we typically respond within 30 business days. For complex cases, this timeline may be extended, and you will be notified accordingly.

09Children's & Minors' Privacy

Dh 88 strictly does not provide services to anyone under the age of 18. Our platform is intended for adults only.

For Parents: If you discover that your child under the age of 18 has created an account on our platform, please contact us immediately. We will close the account and delete all associated data.

We do not knowingly collect information from minors. If we become aware that any such data has been received, it will be deleted immediately upon identification.

10Our Security Measures

Dh 88 upholds the highest industry security standards to protect your information. Our security infrastructure is protected across multiple layers.

  • Data Encryption: All data is protected with AES-256 encryption, both at rest and in transit
  • Firewall and intrusion detection: 24/7 system monitoring and automated threat detection
  • Two-factor authentication: An additional layer of security at login
  • Regular security audits: Quarterly internal and annual third-party security audits
  • Staff Training: All staff are regularly trained on data protection regulations
  • Incident Response Plan: A detailed plan is in place to respond swiftly in the event of a data breach

In the event of a data security incident, we will notify the relevant regulatory authorities and affected members within 72 hours, in accordance with applicable law.

11Changes to the Privacy Policy

Dh 88 may update this Privacy Policy from time to time. Changes may arise due to updates in legislation, the introduction of new services, or improvements to our security practices.

For significant changes:

  • A notification will be sent to your registered email
  • A pop-up notification will be shown after you log in to the platform
  • You will be notified at least 14 days before any changes take effect

Continued use of the platform after any changes have been made will be considered acceptance of the updated Privacy Policy. If you do not agree, you will have the option to close your account.

12Contact & Data Protection Officer

For any privacy-related questions, requests, or complaints, please contact our Data Protection team.

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Email (Privacy)
privacy@dh88-khelo.com
Response Within 72 Hours
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General Support
support@dh88-khelo.com
Also available via 24/7 live chat

All privacy-related communications can be handled in Bengali. Our data protection team is fully equipped to respond in Bengali.

Your data is secure – join now with complete peace of mind

Your personal information is stored with the highest level of security at dh 88. Open an account with confidence and enjoy the experience.

Data Never Sold 256-bit SSL Protection GDPR-compliant 18+ Only
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